➤MEASURING INFORMATION TECHNOLOGY’S SUCCESS
- Key performance indicator – measures that are tied to business drivers
- Metrics are detailed measures that feed KPIs
- Performance metrics fall into the nebulous area of business intelligence that is neither technology, nor business centered, but requires input from both IT and business professionals
➤EFFICIENCY AND EFFECTIVENESS
- Efficiency IT metric – measures the performance of the IT system itself including throughput, speed, and availability
- Effectiveness IT metric – measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases
➤BENCHMARKING – BASE LINING METRICS
- Regardless of what is measured, how it is measured, and whether it is for the sake of efficiency or effectiveness, there must be benchmarks – baseline values the system seeks to attain
- Benchmarking – a process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and producers to improve system performance
Efficiency IT metrics focus on technology and include :
Effectiveness IT Metrics focus on an organization's goals,strategies,and objectives that include :
➤THE INTERRELATIONSHIPS OF EFFICIENCY AND EFFECTIVENESS IT METRICS
-Security is an issue for any organization offering products or services over the Internet.
-It is inefficient for an organization to implement Internet security, since it slows down processing
·However, to be effective it must implement Internet security.
·Secure Internet connections must offer encryption and Secure Sockets Layers (SSL denoted by the lock symbol in the lower right corner of browser)
➤METRICS FOR STRATEGIC INITIATIVES
- Website metrics.
- Supply chain management (SCM) metrics
- Customer relationship management (CRM) metrics
- Business process reengineering (BPR) metrics
- Enterprise resource planning (ERP) metrics
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